Interpretations and Definitions: 

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Maldives Ocean Beauties Pvt. Ltd., Mysky Road Magu Maathila 08090 Maafushi Maldives.
• Service refers to our day or night time trips.
• Website refers to maldives-ocean-beauties, accessible from https://maldives-ocean-beauties.com/.
• Goods refers to a ticket for our day or night time trip.
• Orders mean a request by You to purchase Goods from Us.

Your order cancellation rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@maldives-ocean-beauties.com

We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 7 days,
• You have the receipt or proof of purchase.

The following Goods cannot be returned:
• The supply of Goods made to Your specifications or clearly personalized,
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over,
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any goods or services that do not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Returning Services

After the ticket has been redeemed and you have used our Services, the Goods or Services can no longer be cancelled.

The Services cannot be refunded if:
• You did not see any animals or
• The weather was not favorable.

The Services can be refunded or rescheduled if:
• The trip was cancelled or shortened due to Our error.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@maldives-ocean-beauties.com or
• At one of our sales points.